Skip to content

Extended Case Management

Having fled poverty, persecution, and war, refugees, asylees, and other immigrants often arrive in the United States with high hopes of building a better life for themselves and their children.

Upon arrival, and even after several months or years, many immigrants continue to face a staggering number of challenges as they seek to rebuild their lives. Not only do some families have many tangible needs to meet, such as housing, transportation, employment, and health care, but they also face a number of intangible challenges as they learn to navigate a foreign culture, far away from their friends and family. Many struggle with feelings of isolation, despair, anxiety, and depression.

World Relief’s extended case management is designed to help individuals overcome these barriers so they can not only survive but thrive, in their new home.

Intensive case management

Intensive case management services for those who still need extra support after their initial resettlement. This may include navigating a complex medical need, finding extra resources in the community or other obstacles that put someone in a particularly vulnerable situation. On average these programs provide three months to one year of support.

Gap and Short-Term Services

Gap services address critical needs that are not covered in initial resettlement. One of the gap services provided is light case management for Ukrainian Humanitarian parolees who did not qualify for traditional resettlement services. Gap services are likely to change over time depending on the needs seen in the community.

Education Center

The barriers to integration can be overwhelming. Many new arrivals struggle with their English language skills, computer skills, transportation and finances. The Education Center provides classes and workshops that enable new arrivals to  address the hurdles they face and become flourishing residents in their new home country.

Friendship Center

The Friendship Center is the fun side of World Relief. Community Ambassadors plan and promote community building events and activities such as baby showers, soccer teams, youth activities, field trips, welcome events, holiday parties, and anything else they can think of to celebrate!

Community Ambassadors

As immigrants and former refugees, these ambassadors have been through it all. This life experience puts them in a unique place where they can address refugee needs with empathy and knowledge. Whether one is dropping into the Friendship Center for a quick hello or staying to work on a resume, Community Ambassadors are here to make Spokane feel like home.

The community ambassadors also work very hard to make sure their communities know about other activities and resources in the broader community and provide the World Relief office with valuable feedback, trends, and ideas for growth.

Former refugee meets with World Relief extended services case manager.
Seated World Relief Spokane client takes notes during extended case management support.
Mely talks to clients in the Friendship Center

Serving Clients for Over 30 Years

 For over 30 years, we’ve been providing case management support to refugees and, most recently, other immigrants in vulnerable situations across our communities. Our extended case management team partners with clients to set goals, assess strengths, tackle challenges and connect clients with local resources to help them overcome barriers.

 “Bob is a good man. He (help) with everything. Finances, job, housing, everything.”

- Atiqullah, WR Client

Donate Now

Your generosity makes a transformative and lifelong impact.  When you give, you are investing in our welcoming community.

Site Designed and Developed by 5by5 - A Change Agency