Quality and Accountability
World Relief is committed to the highest ethical and professional standards in the delivery of its services and programing. World Relief also has zero tolerance for any misuse of power or any abuse and exploitation by staff or associated personnel for any reason.
Welcoming and Responding to Feedback and Complaints
World Relief values listening directly to the voices of diverse stakeholders regarding our programs and operations and we make provision for you to provide feedback in a safe and confidential way.
Alternatively, you can call the feedback and complaints hotline or send us an email:
United States Feedback and Complaints Hotline
+1-207-405-5146International Feedback and Complaints Hotline:
Find your local number hereE-mail your feedback and complaints to:
accountability@wr.orgAdditional Resources & FAQs
Video Tutorial: How to submit a feedback and complaints report
CHS Certification
We are certified against the Core Humanitarian Standard on Quality and Accountability by the independent auditing body HQAI. Our certification objectively demonstrates that we comply with the requirements of the CHS. It means that we put affected populations at the center of our programs, include their feedback and opinions in our work and create programs based on the needs of people. Access to our certification and audit reports can be found here: https://www.hqai.org/en/network/audited-partners/certified-partners/World-Relief/
