Your case number is the number which has been assigned to your Travel Loan. This number is located on the left side of your monthly billing statement. You must refer to your case number every time you contact World Relief.

You must pay your travel loan by mail with a check or money order made out to World Relief. Our mailing address is: World Relief 7 East Baltimore Street. Baltimore, MD 21202. Be sure to write your name and case number on the check or money order.

Payments are due on the 15th of each month. Your first statement will be sent five months after you arrive in the United States.

If you cannot pay your Travel Loan, please call or write to us immediately. There are several assistance options available, but we must first be made aware of your situation.

If you move while you are still repaying your Travel Loan, be sure to inform our office in writing or by phone. Please be prepared to provide us with your name, case number, and new address. You can reach us by phone by calling 800-903-1924 or 800-901-1908.

If you do not repay your loan, you run the risk of impairing your credit history. This can cause you to be denied.