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SCOPE: Community Health Workers

Community Health Workers Increase Access to Health Services

SCOPE works with community health workers (CHWs) to link communities with health actors and facilities, with the aim of reducing preventable maternal and child mortality and morbidity. SCOPE’s support of CHWs reinforces community-facility linkages by strengthening case-finding, referrals, community data integration efforts, and ensuring synergies with other community-based outreach efforts made by local ministries of health and non-governmental organizations. SCOPE trains, equips, supports, and mentors CHWs in the delivery of community-based family planning, maternal and newborn care, and prevention of common childhood illnesses.

A Capacity-Building Approach to Community Health Worker Training

Building on World Relief’s years of experience working with CHWs and existing USAID investments, SCOPE launched CHW activities by working closely with each country’s ministry of health to train, equip, support, and mentor community health workers. This work was informed by a rapid CHW functionality assessment conducted as part of the start-up and landscape mapping activities in the project’s first year. This assessment consisted of document review, key informant interviews, and engagement with national and sub-national stakeholders, including individual USAID Missions. By assessing the CHW program in each country, SCOPE learned about CHW recruitment practices, the role/scope of the CHW cadre, and the equipment and supplies needed for the CHW (based on their scope per ministry of health policy). SCOPE also learned about supervision modalities, other implementing partner efforts on CHW capacity development, and incentives that may affect health worker motivation. Lastly, SCOPE mapped out the local referral systems (between community and facility) and how documentation and information management were done. This process also informed our training approach and the in-country stakeholder relationships critical to the CHW programs’ sustainability beyond SCOPE’s time on the ground.

To ensure that CHWs retain their knowledge and skills after they have completed their training, SCOPE also trains and supports CHW supervisors. Each CHW supervisor line-manages an appropriate number of CHWs to ensure the proper supervisor-to-health-worker ratio within each country, usually about ten CHWs working out of five health care facilities (an average of two CHWs per facility). The individual CHW’s learning needs and their behavior change opportunities at the household level are usually considered and factored into mentoring sessions. Technical content is centered on information CHWs’ “need to know,” allowing for hands-on learning, followed by continuous practice with feedback and coaching.

Community Health Workers by Name

August 26, 2021 Kajiado, Kenya with World Relief Staff, visiting SFL work. Sean Sheridan photographs.

The role and scope of the CHW cadres vary according to ministry of health guidelines and partnership in each SCOPE RMNCH project country:

Research Study for SCOPE Health Promoter Training in South Sudan

In South Sudan, SCOPE has been conducting a research study on the low-dose, high-frequency (LDHF) approach to building capacity among community health workers (called SCOPE Health Promoters (SHPs). The literature shows that this method has produced successful results among facility-based health workers in other countries. However, to date, there is no published literature testing this training methodology amongst CHWs, especially in fragile contexts such as South Sudan. Therefore, SCOPE has developed a research study comparing the LDHF training and supervising project-specific community health workers (SHPs) to the standard method of training and supervising SHPs in Ibba and Maridi. The study, which has received research ethics approval in South Sudan and the US, follows a quasi-experimental design utilizing quantitative and qualitative data methods. Study groups include a comparison group (SHPs trained and supervised under the standard approach) and an intervention group (SHPs trained and supervised under the LDHF). Both groups are being trained in the ministry of health curriculum that covers FP, MCH and general health topics. Data collection is underway and is expected to be completed in December 2023.

Key Results

Despite the challenges from COVID and region-specific political and environmental factors, SCOPE’s work with CHWs in Haiti, Kenya, Malawi, and South Sudan has demonstrated progress in increasing access to services and in working to reduce preventable maternal and child mortality and morbidity. As of June 2022, the SCOPE’s work with community health workers has brought the following results in the four SCOPE countries:


Hear the stories of transformation through community health workers

SCOPE Health Promoters Support Vaccine Access in Hard-to-Reach Areas

Through the support of SCOPE Health Promoters in South Sudan, mothers in Rastigi Village are accessing vaccines for their children.

Community Health Volunteer Provides Critical Postpartum Care

SCOPE-supported community health volunteers in Kenya visit new mothers and babies to ensure they are healthy and thrive.

Community Health Workers Change Lives for Rural Families

SCOPE is working with health workers in Haiti to engage mothers in hard-to-reach communities to care for their children.

Stronger Community Impact as Community Health Workers Lead by Example

Junia Saint-Cyr is a SCOPE-supported community health worker in Haiti is leading by example as she applies the lessons she teaches her clients to her own life.

SCOPE Project Improving Care for the Newborn at Home

SCOPE-trained health surveillance assistants like Joel Malango are helping families receive community-based maternal and newborn care in Khongoni.

SCOPE Health Promoters Help Mothers and Babies Succeed

SCOPE Health Promoters like Phoebe are filling the gap between communities and health facilities in Ibba County, helping mothers and babies thrive.

SCOPE's Contributions to Community Development in Mapou

Ricie Barthelemy shares how SCOPE has helped facilitate regular medical follow-up for women and children in Mapou, helping to support healthier and well-fed families.

Chiefs and Health Surveillance Assistants Partner to Tackle Maternal Mortality

An increase in maternal deaths led local chiefs and Health Surveillance Assistants in Nkoola Traditional Authority to sound the alarm and create change in their community.

With Family Planning, I Can Take Control of My Life

SCOPE trained health workers help mother Jésulène Desruisseaux overcome the challenges of being a young single mother and plan for her family’s future.

Care Groups and Community Health Facility Partner Together to Increase Facility Delivery

SCOPE addresses child mortality and morbidity in Turkana Country through Care Groups and community health volunteers partnering to provide behavior change messaging for mothers.

Training CHWs to Provide Community-based Antenatal Care

SCOPE is training community health workers who are providing antenatal care and referrals for pregnant mothers in South Sudan.

Esther shares her experience working with community health workers during her antenatal care visits.

Community-facility Linkages Providing Lifesaving Support

SCOPE is saving lives by supporting community-facility linkages in hard-to-reach areas through health surveillance agents.

Accessing Care During Pregnancy

SCOPE Health Promoters help Mary understand the importance of health facilities and help her seek out antenatal and delivery care at a facility in her community.

Supporting Increases in Health Services Access

High-quality, accessible health services are essential for mothers, children and families to survive. SCOPE is helping to address this in South Sudan through SCOPE Health Promoters.

Family Planning Services: A Wonder in Traditional Authority Nyambi

SCOPE Malawi is working to address fear and stigma around family planning in Nyambi Traditional Authority.

Community Health Workers Engaging Local Communities

Louis shares her experience as a community health worker and mother working to help women of childbearing age and children in her community.

Better Decisions for a Happy Family

A community health worker's visit helps Marita Noel make better decisions about feeding her children and the importance of family planning.

Raising Family Health Awareness in Hard-to-Reach Community

SCOPE helps a community health worker make a difference in the lives of young mother Berline Joseph and her neighbors by connecting them with locally available medical resources.

Learn more about how we’re working to reduce maternal and child deaths

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